Participantinfo&rights

As a participant receiving support from Baobab Care, you have the right to:

• ✓Be treated with dignity, respect, and fairness at all times.
• ✓Make your own decisions about your life, supports, and daily schedule.
• ✓Have your cultural background, beliefs, and personal identity respected and upheld.
• ✓Receive support free from abuse, neglect, exploitation, or discrimination.
• ✓Have access to an advocate of your choice whenever you desire assistance or representation.
• ✓Review your support plan regularly and request changes without fear of negative consequences.

Baobab Care Pty Ltd complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect personal and health information only where reasonably necessary to provide safe, effective, and high-quality disability support.

Your information is stored securely and is only accessible by authorised staff members directly involved in managing or delivering your supports. We do not disclose personal information to external parties without your prior written or informed consent, unless required or permitted by Australian law.

You have the right to request access to your records and request corrections to any inaccurate information at any time by contacting our Privacy Officer at admin@baobabcare.com.au.

We welcome and value feedback, compliments, and complaints. Listening to participants and their families helps us continuously improve the quality of our supports.

You can make a complaint or share feedback at any time:

• •By speaking directly with your Support Worker or Service Manager.
• •By calling our office on 0433 462 371 or 0422 485 578.
• •By sending an email to connect@baobabcare.com.au or admin@baobabcare.com.au.

All complaints are handled confidentially, respectfully, and resolved in a prompt manner without any prejudice to the supports you receive.

An independent advocate is someone who stands alongside you, speaks up on your behalf, and helps ensure your rights are upheld.

You can access independent advocacy services at any point. You can find free advocacy providers in Western Australia through the Disability Advocacy Finder.